Refund policy

Last updated: August 12, 2026

We want you to shop with confidence at DOGDAD TECH. This policy explains when returns, exchanges, and refunds are available.

30-Day Return Request Window

You may request an eligible return within 30 days after the order is delivered. The 30-day period is a return request window and is not a free trial period. Requests submitted after 30 days may be declined unless applicable law requires otherwise.

Eligibility for Preference-Based Returns

For returns caused by a change of mind, ordering the wrong item, compatibility that was disclosed before purchase, or another reason unrelated to product quality, the item must be:

unused, unworn, undamaged, and free from signs of handling or installation;
complete with its original packaging, manuals, cables, accessories, labels, and promotional items; and
in resale-ready condition.

For hygiene and product-integrity reasons, opened or worn in-ear products, including earbuds and ear tips, are not eligible for preference-based returns. This restriction does not apply to a verified defect, damage on arrival, an incorrect item, or any non-excludable right under applicable law.

Non-Quality Return and Exchange Costs

When a return or exchange is not caused by a verified product-quality issue or our error, the customer is responsible for all related costs. These may include return postage, packaging, insurance, customs or duties, and the shipping cost to send a replacement item for an exchange. Original shipping charges, if any, are not refundable. If we provide a return label, its cost may be deducted from the refund where permitted by law and disclosed before the return is approved.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, is defective, or differs from the item ordered, contact us within 30 days after delivery. Include the order number, a description of the issue, and clear photos or video that show the product, packaging, and problem. After verification, DOGDAD TECH will provide an appropriate solution, which may include troubleshooting, replacement, repair, or refund. We will cover reasonable return or replacement shipping costs for a confirmed product-quality issue or our fulfillment error.

Product-quality issues do not include normal wear, accidental damage, misuse, liquid or impact damage, unauthorized repair or modification, loss, theft, failure to follow instructions, or incompatibility that was clearly disclosed before purchase.

Return Authorization

Contact us before sending any item back. Returns must be approved and sent to the return address and according to the instructions provided by our support team. Do not send returns to an address shown on the original parcel unless we specifically authorize it. Unauthorized returns may be delayed, refused, or returned to the sender.

Inspection and Refunds

Returned items are inspected after receipt. If the return is approved, the eligible refund will be issued to the original payment method. Items that are used, incomplete, damaged after delivery, or not in resale-ready condition may be refused or may receive a reduced refund to the extent permitted by law. We will notify you of the inspection result.

Approved refunds are generally submitted within 5 business days after inspection. Banks and payment providers may require additional time to post the funds. Shipping charges, return-label costs, duties, and other non-refundable amounts will not be included unless the return is due to a confirmed product-quality issue, our error, or applicable law requires otherwise.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after processing or dispatch has started. If the order has shipped, the applicable return rules and costs will apply.

Legal Rights

Nothing in this policy limits any consumer right that cannot legally be excluded or restricted. Where local law provides greater rights, those rights apply.